Troubleshooting

Ensure you have created your account and registered the thermostat using the Device Number. Click “Read More” for details. 

Check you are using a WPA2 password format (less than 10 characters) on your network. Click “Read More” for details.

The overload message will occur if more than 15 AMPS has been connected to the thermostat. Click “Read More” for details.

The ER1 message will also occur if no floor sensor is connected to the thermostat. Have your electrician make sure that the sensor probe wires are securely connected in ports 1 and 2 of the thermostat. If sensor was not installed, your thermostat can be programmed to read the air temperature instead by following the steps below.

The ER2 message will occur if the floor sensor has a short circuit or has a loose connection. Click “read More” for details.

If your thermostat has no display and will not turn on when power button is pushed, the thermostat could be wired incorrectly. Click here for more details.

If your heating system was installed on a concrete slab or over an unheated space and insulation boards were not used, it is possible that the heat loss into the subfloor will cause your floors to heat up more slowly and possibly not reach the target temperature. Click “Read More” for details.

If your floor is not heating, you should contact your electrician to do proper troubleshooting. Click “Read More” for details. 

The thermostat tripping at the same temperature point could indicate that your system was cut during the time of installation. Click “Read More” for details.

If you installed your thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details.