questions

None of the Warmup heaters can be shortened, in under any circumstances. The correct size must be purchased for size of the area that is wished to be covered. Please contact us if you have purchased a heating cable that is too long.

Installing under tile heating involves using screed as tile adhesive. The underfloor heating cannot be turned on until the flexible tile adhesive is fully dried. A minimum of 7-10 days should be allowed for this to ensure that the adhesive is completely dry. Turning the system on too early may force the screed to dry

The need to use primer depends on whether a backer board is being used. If the heating element is laid directly onto a plywood or concrete subfloor, primer should be used. If an insulated or standard backer board is used, there is no need to use the primer as these boards are already primed. The

When positioning the floor probe, hot water pipes in the floor or any draught-prone places (such as external doorway) should be avoided as this may affect the thermostat. If the floor probe or power supply cables are too short upon installation, both of them can be extended by a qualified and certified electrician. All electric

When testing electric underfloor heating and checking the resistance of heating cables, a multimeter should be used to test both the heating element and floor probe before, during, and after installation by using the Ohms scale. This will tell you whether the heating system and/ or floor probe are working correctly and that they have